Shipping

Each order is carefully prepared by hand.
Each order is shipped within 3-5 business days.
You’ll receive a confirmation email with tracking details once your order has shipped.

Shipping From:
All orders are shipped from Berlin, Germany.

Estimated Delivery Times

Germany: 2–4 business days
EU countries: 4–8 business days
International (non-EU): 7–20 business days (depending on destination and customs)

Please note: delivery times are estimates and may vary due to postal delays or customs clearance.

Shipping Costs
Shipping rates are calculated at checkout based on destination and product type.
I ship all orders with DHL.

Customs and Import Duties
Buyers are responsible for any customs or import taxes that may apply in their country.
I'm not responsible for delays due to customs.

Return & Refund

Right of Withdrawal
Under EU law, you have the right to withdraw from your purchase within 14 days of delivery, without giving a reason, for eligible items. To initiate a return, please contact me within that timeframe.

Non-returnable items
The following items are non-returnable, unless they arrive damaged:

Commissions
Original artworks

Damaged or Incorrect Orders
If your order arrives damaged or incorrect:

Email me at zanda.giov@gmail.com or use the contact form within 7 days of delivery
Include your order number and clear photos of the damage (item and packaging)
I will either replace the item (if possible) or issue a refund

Return Shipping
If a return is approved, the buyer is responsible for return shipping costs.
Items must be returned in their original condition and packaging.

Order Cancellations
Orders can be cancelled within 12 hours of purchase. After that, production or shipping may have already started.

Questions?
Feel free to email me at zanda.giov@gmail.com or use the contact form by clicking on the “contact” button in this website. I’m happy to help!